Shipping & Returns
Our high potency supplements are intended to be administered under the supervision of physicians and other qualified health professionals. We purposely disallow sales through mass marketers and chain drugstores. Pure Encapsulations also exports to many countries throughout the world. We are a leading supplier of supplements to distributors in Europe and the United Kingdom.
Pure Encapsulations sells its products exclusively to healthcare professionals. Orders are accepted by phone, fax or via our website. Orders may be phoned-in on our toll-free line at 800-753-2277, Monday through Thursday from 8 am to 7 pm, and Friday from 8 am to 6 pm EST. An automated answering machine is available for after-hours ordering. Orders may be faxed toll-free anytime to 888-783-2277. Secure orders can be placed online 24 hours a day by visiting the Products section of our website.
Orders received by 5 pm EST are shipped that day, via UPS 2-Day service.
All Pure Encapsulations products are guaranteed for quality, purity and potency through their expiration date. Returns must be made within 30 days and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. Authorized returns must be received within 14 days of authorization. All returns will be credited upon receipt and are subject to a 15% return fee and cost of shipping.
|Shipments over $3,000||15%|
|Shipments over $1,500||10%|
|Shipments over $1000||7%|
|Shipments over $500||5%|
|Shipments over $300||Shipping is free (US orders)|
As the manufacturer, we carefully control our inventory.
- Orders placed before 5:00pm EST will ship that day.
- Shipping is FREE for US orders over $300 (exceptions may apply).
- Orders under $300 please add $10.00 for shipping.
- Orders outside of our 1-2 day UPS delivery zone will ship UPS 2-Day Air at no additional charge.
- For Hawaii, Puerto Rico, and Alaska there is a $12 flat rate shipping fee and free shipping is at $500.
- Please note that UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.
Orders are shipped pre–paid by check, Discover, MasterCard, VISA or American Express.
If you've forgotten your password, simply enter your email address on the login screen and you will receive an automated email that contains your password.
For healthcare professionals new to Pure Encapsulations, access to online ordering will be provided 24-48 hours after registering on our website.
Pure Encapsulations offers a variety of online and printed marketing materials for use in your practice. Educational pamphlets on our quality control and manufacturing excellence are available in packets of 25 and a display holder for these pamphlets is also offered. All of these materials are free of charge and can be found in the Education and Research drop down menu. In addition, we provide Clinical Essentials, an extensive third party online database developed by Healthnotes, Inc., with information on hundreds of herbs, supplements, health concerns and potential drug-nutrient interactions.
Once logged in, both patient and professional versions of order forms and full product catalogs can be found in the Education & Research drop down menu.
Please visit the Contact Us page.